OBJECTIVE:

EXPERIENCE:

7/2013 - 2/2014

Industry: Business Services - Other

Member Services

Took incoming and made outgoing calls to and from potential and existing retail packing and shipping stores. Did over the phone training setting up DHL accounts for shipping purposes. Also was liaison between DHL and stores assisting with complaints, shipping quotes, billing disputes and general membership questions.

10/2011 - 6/2013

Industry: Advertising and PR Services

Executive Manager

Scouted for new artist to sign and collaborate with the company. Generated new clientele thru social and other media talents.

Head of all promotions, marketing, and management of artist. Processed and generated revenue booking studio time, cd duplication, and booked shows thru my promotion company. Assisted CEO on all business decisions pertaining to the company and his personal life. Setup travel arrangements and itinerary for staff for business and personal trips. Helped with accounting and keeping books balanced. Implemented and help enforce company policies to ensure staff and client safety. Managed all booked studio activity to ensure client had private space during booked hours .

1/2011 - 10/2011

Industry: Financial Services

Customer Care Representative

Took incoming sand made outgoing calls collecting and setting up payments.

Worked 0-59 days delinquent accounts collecting payments as well as setting up promises to pay. Worked inbound and outbound call campaigns assisting clients. Had to do all this while sustaining satisfactory quality assurance scores. Worked on LPS, speedboat, venture, aspect and Microsoft outlook.

7/2010 - 1/2011

Industry: Financial Services

Loan Serving Specialist/Home Retention

Review Homeowners account to see if they qualify for FHA-HAMP program. Work with multiple vendors and third parties to complete approval process. Make outgoing calls to homeowners to get additional documents needed to process modification,

2/2009 - 5/2010

Industry: Entertainment Venues and Theaters

Studio Manager

Was liason to future clients that wanted to schedule studio time for various reasons.  Generated daily business such as new clients looking for studio time or a place to throw a party to help generate income for the company.  Made sure facility was looked down at end of the day as well as opened facilty each morning.

8/2004 - 2/2009

Industry: Financial Services

Bankruptcy Specialist

Took from 80-100 calls per day from bankruptcy attorneys to come to financial agreement to increase company earnings and collect client payments.  Mentored employees to help raise QA scores.  Performed job duties while staying in compliance with bankruptcy codes and QA standards. Helped other employees with clients asking for further assistance to help resolve their issues while still being within company parameters.

1/2002 - 8/2004

Industry: Financial Services

Customer Service Representative - Financial

Generated capital by taking between 85-100 incoming calls per day focusing on all aspects of the clients mortgage agreement.  Resolved problem accounts thru research and assist clients with making payments over the phone.  Worked as escalation specialist to assist with irate clients to help their needs.

11/1999 - 9/2001

Industry: Business Services - Other

Technical Support, Other

Worked on Sony Playstation campaign assisting callers with any general game product questions.  Trouble shoot game peripheral while on the phone to maximize gaming experience.

EDUCATION:

9/1990 - 5/1994

High School or equivalent

Graduated with honors and voted most original

CERTIFICATION:

11/1998

This certification has helped me with my customer service skills from coming into contact and communicating with all different types of people.

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

INTERESTS & HOBBIES:

exercising, fishing, basketball and computers